{"id":108,"date":"2016-08-30T19:01:16","date_gmt":"2016-08-31T02:01:16","guid":{"rendered":"http:\/\/spiken.wpengine.com\/?page_id=108"},"modified":"2022-01-20T13:03:06","modified_gmt":"2022-01-20T21:03:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kentreporter.com\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><strong>Below are answers to common questions we receive.<\/strong><\/p>\n<p><strong>You can also directly contact our <\/strong><a href=\"https:\/\/www.kentreporter.com\/subscribe\/\"><strong>Subscriber Center here<\/strong><\/a><strong>.<\/strong><\/p>\n<p><strong>If I use more than one computer (e.g. home and office), do I need to purchase two digital subscriptions, or can others in my household use the same account?<\/strong><\/p>\n<p>You will be able to log into all of your devices at home or work with your subscription.<\/p>\n<p><strong>What is the cancellation and refund policy?<\/strong><\/p>\n<p>You may cancel your subscription at any time.<\/p>\n<ul>\n<li>For digital-only subscribers that cancel, we will stop charging your account the following billing cycle on the 20th of each month.<\/li>\n<li>If you cancel a subscription that spans more than 30 days (e.g. annual subscriptions), you are entitled to a pro-rata refund for all unused months of your subscription.<\/li>\n<li>Subscriptions that span 30 days or less (e.g. monthly subscriptions) and donations are non-refundable unless canceled within 24 hours of purchase.<\/li>\n<\/ul>\n<p><strong>My credit card statement reflects a charge from Sound Circulation. Why is that?<\/strong><\/p>\n<p>Sound Circulation is a division of <a href=\"http:\/\/www.soundpublishing.com\/\">Sound Publishing<\/a>, publisher of Kent Reporter and a leading community news organization.<\/p>\n<p><strong>How do I access my digital subscription account?<\/strong><\/p>\n<p><strong>If you are a print subscriber:<\/strong><\/p>\n<ol>\n<li>Go to <a href=\"http:\/\/www.kentreporter.com\/Subscriber-Center\">KentReporter.com\/Subscriber-Center<\/a><\/li>\n<li>Click either \u201cSign In\u201d or \u201cRegister\u201d depending on your digital subscription status.<\/li>\n<li>If you haven\u2019t previously registered, click \u201cExisting Subscriber? Create Login\u201d enter your information, and create a password. This email address and password will also function as your login to KentReporter.com.<\/li>\n<li>If you have already registered at Kent Reporter Self Service Center, but are having trouble logging in to read Kent Reporter, please call our customer service team at 888-838-3000 or email us at <a href=\"mailto:circulation@soundpublishing.com\">circulation@soundpublishing.com<\/a><\/li>\n<\/ol>\n<p><strong>If you have purchased a digital only subscription to Kent Reporter:<\/strong><\/p>\n<ol>\n<li>Use the log in and password you created when signing up.<\/li>\n<li>If you wish to change a password or payment plan go to <a href=\"http:\/\/www.kentreporter.com\/Subscriber-Center\">KentReporter.com\/Subscriber-Center<\/a> and use the Subscriber Sign in to access your account<\/li>\n<\/ol>\n<p><strong>How do I update my billing information?<\/strong><\/p>\n<ol>\n<li>When you are logged in you will see the option to \u201cEdit billing info\u201d after clicking the \u201cMenu\u201d button at the top right of the screen.<\/li>\n<li>Click this and you will go to a page for you to enter your billing information.<\/li>\n<li>Save changes upon completion.<\/li>\n<\/ol>\n<p><strong>How do I update my password?<\/strong><\/p>\n<ol>\n<li>When you are logged in you will see the option to \u201cUpdate account\u201d after clicking the \u201cMenu\u201d button at the top right of the screen.<\/li>\n<li>Click this to be brought to a field for updating your password.<\/li>\n<li>Save changes upon completion.<\/li>\n<\/ol>\n<p><strong>How do I report a Delivery Problem?<\/strong><\/p>\n<p>If you\u2019re having a delivery issue, <a href=\"https:\/\/www.kentreporter.com\/delivery-report\/\">click here<\/a>. Then fill out the form and submit.<\/p>\n<p><strong>How do I request a Vacation Hold?<\/strong><\/p>\n<p>Visit the Self Service Center, and click the \u201cSign In\u201d button. On the following screen enter your User Name\/Password to log in. Next, click the \u201cMenu\u201d button at the top right of the screen and under the list of Subscriber Links you will see a button for \u201cVacations\u201d. Enter your Begin and Return dates and save. If you haven\u2019t registered your account, fill out the Registration section to activate it.<\/p>\n<p><strong>I\u2019ve re-registered my account, updated my billing information and password \u2014 now what?<\/strong><\/p>\n<p>To read the news online, click the \u201cSign In\u201d button in the upper right of the home page.<\/p>\n<p><strong>What if I have further questions?<\/strong><\/p>\n<p>Please contact us at 888-838-3000 or email us at\u00a0<a href=\"mailto:circulation@soundpublishing.com\">circulation@soundpublishing.com<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Below are answers to common questions we receive. You can also directly contact our Subscriber Center here. If I use more than one computer (e.g. home and office), do I need to purchase two digital subscriptions, or can others in my household use the same account? You will be able to log into all of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yst_prominent_words":[],"_links":{"self":[{"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/pages\/108"}],"collection":[{"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":0,"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/pages\/108\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/media?parent=108"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.kentreporter.com\/wp-json\/wp\/v2\/yst_prominent_words?post=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}